Technical Services And Preparing For VoIP

Services we offer include:

• PBX and Network Surveys
• Configuration and Traffic Analysis
• Solution Implementation
• Lifecycle Support, Number Management and Routine Analysis
• Custom Scripting
• Custom Data Handling

PBX And Network Surveys

Adopting Voice over IP (VoIP) may be one of your objectives, but how much do you really know about your legacy equipment? How does your existing PBX estate fit together and provide mission critical telephone service?

We can do the research for you and give you the basis for your VoIP business case and ensure a painless transition.

Configuration And Traffic Analysis

We can analyse your survey data, routing tables, traffic patterns and call detail logging reports (CDR) then identify where savings can be made or where abuse may be taking place.

We can analyse routing tables from Meridian, ISDX, Realitis, HiPath and Mitel PBXs. Sometimes routing tables in PBXs become inefficient and disorganised over time. Sometimes they can hide abuse or 'toll fraud'. Such analysis allows us to make recommendations and provide detailed instructions for your PBX maintainer to implement.

Recommendations might include re-routing your calls to a cheaper carrier or suggesting an internal link between your locations with low fixed costs that are easy to budget for.

Solution Implementation

Once we have identified potential costs savings or improvements we can work with your PBX maintainer to implement them.

Lifecycle Support, Number Management And Routine Analysis

We can help you manage your network, monitoring performance and providing reports in the style you prefer and advise when action needs to be taken.

This could include managing your routing tables and numbering scheme, receiving and distributing change requests ensuring that your numbering scheme is always in good order.

We can also analyse your traffic reports routinely and identify when action is indicated.

Please talk to us about how we can help you.

Custom Scripting

Your PBXs probably contain all your names and numbers - so does your internal phone book and so will your new VoIP equipment, but how will you get the data from one to the other?

Our custom solutions will massage your data from one format to another making transition quick, easy and typo free.

This is just an example. There are many situations where data needs to be converted from one format to another when implementing new equipment.

Databases And Custom Data Handling

We can devise database solutions based on Microsoft Access or ASP.NET to help you handle your data easily and efficiently. These might include order and job tracking, number management, etc.

Useful Links

www.erlang.com - Useful resource for telephone traffic calculations.

www.ukphoneinfo.com - Useful resource for UK code information (the service formerly provided by the University of Warwick).

www.ofcom.org.uk/telecoms/ - The website of the UK regulatory body for telecommunications services.