Process Development / Process Improvement

Services we offer include:

• Process Improvement Projects
• Process Document Creation
• Get organized.

Business processes can be summed up as "writing down what you do, then doing what you wrote down". However, developing good efficient processes is rarely that simple and there really is no point if new processes create additional burden for little gain.

These days, more than ever, you want to know that your people are working in the most efficient way. We can help you review what processes you have, develop fresh processes or refine existing processes resulting in cost savings and quality improvements

The methodology we use is Process Quality Management & Improvement (PQMI) which was originally developed by Bell Laboratories for the US telephone network known as the Bell System. PQMI is used wherever smart effective processes are required. Many of the tools are common to Six Sigma

Process Improvement Projects

If your processes are already documented, but you need to improve efficiency then we can help, either by leading your teams or by providing support to your own process champions.

Process Document Creation

If you don't yet have processes documented we can work with your teams to develop them. This usually starts by simply documenting how work takes place today, but is an excellent basis for process improvement.

This work will result in charts and detailed instructions of how work is carried out depending on your requirements.

Get Organised

Sometimes all you need is help getting organised. We can bring an external perspective to situations that can really help you to be more efficient as an individual, a team or an organisation.